Matchbook Privacy Policy
Matchbook, operated by Triplebet Limited of Alderney and licensed by the UK Gambling Commission, processes personal data under the UK GDPR and the Data Protection Act 2018. This page explains what data the operator collects, why it collects it, how long it is kept, and what rights UK customers hold over their information.
Information We Collect
Matchbook collects the data needed to run a licensed betting exchange and casino account, verify identity, and process payments. The categories below reflect what the operator requests during registration and ongoing account use.
Personal data collected during registration
Opening an account requires standard identity details: full name, date of birth (to confirm the minimum age of 18), residential address, email address, and telephone number. Because Matchbook is regulated by the UK Gambling Commission, it must also complete know-your-customer checks before any withdrawal. Verification requires two document types uploaded through the account section: biometric photographic ID and a document verifying address, such as a recent utility bill or bank statement.
Behavioural and usage data
The platform records how the account is used: bets placed on the exchange, casino sessions, login times, IP address, device and browser type, and transaction history. This data supports fraud detection, responsible gambling monitoring, and the settlement of exchange markets. Cookie and similar tracking technologies handle session management and site analytics.
Payment information
Matchbook processes deposits and withdrawals in GBP through Visa debit card, Mastercard debit card, Apple Pay, Google Pay, Skrill, Neteller, PaysafeCard, and bank transfer. Card and wallet details are handled through payment processors; the account stores transaction records, including the method used, since withdrawals on cards must return to the same method used for the deposit.
How We Use Your Information
The operator uses collected data to run the account, meet its licence obligations, and, where consent is given, send promotional material. Each use rests on a defined legal basis under UK GDPR.
Account management and verification
Identity data underpins account creation, age checks, and the KYC process required before the first withdrawal. Usage data settles bets on the exchange, applies responsible gambling tools such as deposit limits, reality checks, time-outs and self-exclusion, and detects duplicate accounts or irregular betting patterns. Details of account rules appear here: Matchbook terms and conditions.
Marketing and promotional communications
With the customer’s consent, Matchbook sends offers by email, SMS, or on-site messages — for example, the signposted welcome offer: Get £30 in Free Bets when you bet £20, using bonus code BB30. New Players Only. Bet and Settle 1x£10 Bet on Matchbook Exchange at odds of 2.0 or more; within 72 hours of the qualifying bet settling, the user receives 3x £10 Bet Builder Free Bets. First deposits by Skrill, Neteller or PaySafe card do not qualify. 18+ Only. T’s and C’s Apply. Be Gamble Aware. Marketing preferences can be changed in the account settings at any time.
Legal and regulatory compliance
As a UK Gambling Commission licensee, the operator must process data for anti-money-laundering checks, source-of-funds reviews, age verification, and responsible gambling duties. It also retains records needed to respond to regulator requests, disputes, and tax or accounting obligations.
Data Sharing & Third Parties
Matchbook shares personal data only where necessary to operate the service or meet legal duties. Recipients fall into defined categories, and data is not sold to third parties.
Payment processors and service providers
Deposits and withdrawals pass through the relevant payment provider — Visa debit card, Mastercard debit card, Apple Pay, Google Pay, Skrill, Neteller, PaysafeCard, or bank transfer — each of which processes the data needed to complete the transaction under its own privacy terms. Game content from providers such as NetEnt and Red Tiger is delivered within the platform, and technical vendors supply hosting, identity verification, and analytics services under data processing agreements.
Regulatory bodies and legal requirements
The operator discloses data to the UK Gambling Commission and, where required, to law enforcement, courts, or fraud-prevention agencies. Identity verification results may also be checked against credit reference and verification databases as part of licence compliance.
No sale of personal data
Matchbook does not sell customer personal data to advertisers, data brokers, or unrelated third parties. Any sharing beyond the categories above requires a legal basis or the customer’s explicit consent.
Your Rights & Data Control
UK customers hold the full set of UK GDPR rights over their personal data, exercisable by contacting the operator through the account section or customer support channels.
Access, correction, and deletion requests
- Access: request a copy of the personal data held about the account.
- Correction: have inaccurate details, such as an outdated address, amended.
- Deletion: request erasure where the data is no longer needed — subject to retention the operator must keep for licence, AML, and accounting purposes.
- Restriction and portability: ask for processing to be limited, or for data to be provided in a portable format.
Opt-out of marketing
Marketing consent can be withdrawn at any time through account settings or the unsubscribe link in each message. Opting out of marketing does not affect service communications, such as bet settlement confirmations, security alerts, or withdrawal notifications.
GDPR and data protection rights
Customers may object to processing based on legitimate interests and may lodge a complaint with the UK supervisory authority, the Information Commissioner’s Office (ICO), if they believe their data has been handled unlawfully. The operator must respond to data rights requests within the statutory one-month window.
Security & Data Retention
Triplebet Limited, the Alderney-based operator behind Matchbook since 2004, applies technical and organisational measures to protect account data and retains it only as long as legal and operational needs require.
How we protect your information
The platform encrypts data in transit, restricts internal access to personal data on a need-to-know basis, and stores payment credentials with compliant processors rather than on the gaming systems. Verification documents — biometric photographic ID and the document verifying address — are held within the secure account section. Safer gambling controls, including deposit limits, reality checks, time-outs and self-exclusion, also form part of account protection; details are on this page: Matchbook responsible gambling.
Data retention periods
Account and transaction records are kept for the life of the account and for a period after closure that reflects AML, tax, and regulatory requirements. Marketing data tied to consent is removed or anonymised once consent is withdrawn, while records the operator must keep by law — such as identity verification results and payment histories — are retained for the statutory period and then securely deleted.
Frequently Asked Questions about Matchbook
Is Matchbook legal in United Kingdom?
Yes. Matchbook operates as a licensed betting exchange and casino for UK customers under a UK Gambling Commission licence. The brand is run by Triplebet Limited, an Alderney-based company that has offered exchange betting and casino games online since 2004, so UK players use it within a regulated framework.
How do I create a Matchbook account?
Registration takes place on the operator’s site or its native iOS and Android apps. The form asks for name, date of birth, address, email, and phone number. Before the first withdrawal, the account must be verified by uploading biometric photographic ID and a document verifying address in the account section.
What payment methods does Matchbook support in United Kingdom?
UK accounts fund and cash out in GBP using Visa debit card, Mastercard debit card, Apple Pay, Google Pay, Skrill, Neteller, PaysafeCard, and bank transfer. Withdrawals on cards return to the deposit method. E-wallets are the quickest payout option; cards and bank transfers are typically processed within 24 hours but can take up to 5 days to arrive.
How do I claim the Matchbook welcome bonus?
Welcome bonus: Get £30 in Free Bets when you bet £20. New players sign up with bonus code BB30, then bet and settle 1x£10 on the Matchbook Exchange at odds of 2.0 or more. Within 72 hours of settlement, 3x £10 Bet Builder Free Bets are credited. First deposits via Skrill, Neteller or PaysafeCard do not qualify. 18+ Only. T’s and C’s Apply. Be Gamble Aware.
For the full picture of how Matchbook handles accounts, payments, and the current welcome offer, this independent review points readers to the operator’s site directly.