Matchbook Terms & Conditions
The terms and conditions of Matchbook set out the rules that govern every account, bet and withdrawal on the platform. This page summarises the key obligations on both the operator and the customer, based on what Matchbook documents publicly, so UK players understand what they accept before opening an account.
Agreement to Terms
By registering an account, depositing funds or placing any bet with Matchbook, a customer confirms that they have read and accepted the operator’s full terms and conditions. Continued use of the platform after any amendment also counts as acceptance. The terms form a binding agreement between the customer and Triplebet Limited, the Alderney-based company that runs the brand, which has operated online exchange betting and casino games since 2004 and holds a licence from the UK Gambling Commission for British customers.
Matchbook reserves the right to amend its terms, and customers are notified of material changes through on-site notices or account messages. Anyone who does not agree with a revised version should stop using the platform; closing an account is the appropriate step where disagreement is fundamental. We recommend reviewing the current terms periodically, as the version in force at the time of a bet governs how that bet is settled. For details on how personal data is handled under the agreement, see Matchbook privacy policy.
Account Rules & Responsibilities
Opening a Matchbook account requires the customer to be at least 18 years old, resident in a jurisdiction the operator accepts, and able to provide accurate personal details. One account per person is the standard rule, and the operator verifies identity before any withdrawal is processed.
- Eligibility: customers must be 18 or over and located in the United Kingdom or another permitted territory; accounts opened on behalf of third parties are not allowed.
- Verification: before a first withdrawal, Matchbook requires a biometric photographic ID plus a document verifying address, uploaded through the account section.
- Security: customers are responsible for keeping their password confidential and for all activity on their account; suspected unauthorised access should be reported immediately.
- Prohibited activity: multiple accounts, bonus abuse, collusion, use of automated betting tools in breach of the rules, and fraudulent payment activity can lead to suspension or closure, with funds withheld where the terms allow.
Accounts that breach the rules may be suspended while the operator investigates. Matchbook also provides responsible gambling tools — deposit limits, reality checks, time-outs and self-exclusion — and customers are expected to gamble within their means. More on this topic: Matchbook responsible gambling.
Betting Rules & Dispute Resolution
Matchbook operates as a betting exchange alongside a casino, so bets on the exchange are accepted when matched against another customer’s opposing position rather than against the house. A bet is only valid once confirmed on the platform, and settlement follows the published market rules for the relevant sport or event.
- Settlement: markets are settled on the official result, and exchange bets pay out according to the matched odds and stake.
- Voided bets: where an event is abandoned, postponed or affected by an obvious pricing error, Matchbook may void bets and refund stakes to the account balance.
- Casino rounds: outcomes in slots and table games from providers such as NetEnt and Red Tiger are governed by each game’s published rules and RTP documentation.
Customers who disagree with a settlement should first raise the matter with Matchbook support, providing the bet reference and relevant details. If the dispute is not resolved internally, UK-licensed operators are required to offer access to an independent alternative dispute resolution service, and complaints can ultimately be escalated in line with UK Gambling Commission requirements.
Intellectual Property
All content on the Matchbook platform — including the brand name, logos, site design, exchange software, odds displays and promotional material — is owned by or licensed to Triplebet Limited and its suppliers. Customers receive a limited, non-transferable right to use the platform for personal betting only.
Copying, reproducing, scraping or commercially exploiting Matchbook materials without written permission is prohibited. This includes automated data collection from the exchange and any use of the brand name in a way that suggests affiliation or endorsement.
Limitation of Liability
Matchbook does not guarantee uninterrupted availability of the platform. Scheduled maintenance, technical faults and third-party failures can cause downtime, and the operator’s liability for bets that could not be placed or settled during such periods is limited under its terms. Bets confirmed before an outage remain valid and are settled under the normal rules.
The operator’s liability is capped as set out in the full terms, and it excludes indirect or consequential losses. Customers are responsible for their own internet connection and device, for checking bet confirmations, and for complying with the terms at all times. Withdrawals are processed to the same method used for the deposit on cards, with e-wallets such as Skrill and Neteller typically the quickest option and card or bank transfer withdrawals processed within 24 hours but potentially taking up to 5 days to reach the bank account; the default minimum withdrawal is £10.
Frequently Asked Questions about Matchbook
Is Matchbook legal in United Kingdom?
Yes. Matchbook accepts UK customers under a licence from the UK Gambling Commission. The brand is operated by Triplebet Limited, an Alderney-based company that has offered online exchange betting and casino games since 2004, so UK players use a regulated platform.
How do I create a Matchbook account?
Registration requires an email address, personal details and confirmation that you are 18 or over. Before the first withdrawal, Matchbook verifies identity with a biometric photographic ID and a document verifying address, both uploaded through the account section of the site or app.
What payment methods does Matchbook support in United Kingdom?
UK customers can deposit and withdraw in GBP using Visa debit card, Mastercard debit card, Apple Pay, Google Pay, Skrill, Neteller, PaysafeCard and bank transfer. Card withdrawals must return to the depositing card, and the default minimum withdrawal is £10.
How do I claim the Matchbook welcome bonus?
New players sign up with bonus code BB30, then bet and settle 1x£10 on the Matchbook Exchange at odds of 2.0 or more. Within 72 hours of settlement, 3x £10 Bet Builder Free Bets are credited. First deposits via Skrill, Neteller or PaysafeCard do not qualify. 18+ only, T&Cs apply.
Understanding these terms is the first step; the next is registering with the bonus code BB30 on a licensed UK platform.